Terms of Service

Let's Keep This Simple

I'm Tom from Connecticut Business Automation. These are the terms for working together. No confusing legal jargon - just clear expectations for both of us.

What I Do

I create custom automation solutions for Connecticut businesses. This includes:

• Analyzing your current workflows
• Building automations that save you time
• Training you on how to use them
• Providing ongoing support (if you want it)

How We Work Together

1. Discovery Call ($500)

We start with a paid discovery call where I dig into your business processes. You get a complete automation roadmap whether we continue working together or not. If you hire me for implementation, this $500 is credited to your project.

2. Implementation

After discovery, I'll give you a fixed price for building your automations. No hourly billing, no surprise costs. The price we agree on is the price you pay.

3. Ongoing Support (Optional)

Monthly maintenance is available but never required. Month-to-month, cancel anytime with 30 days notice.

Payment Terms

• Discovery calls: Paid upfront
• Implementation: 50% to start, 50% when your system goes live
• Monthly support: Billed at the beginning of each month
• Accepted payment: Check, ACH, credit card (3% fee for cards)

What You Can Expect

• Honest communication: I'll tell you what's possible and what isn't
• Your data stays yours: I don't keep copies of your business data
• No vendor lock-in: Your automations run on your accounts, not mine
• Documentation: You get clear guides for everything I build

What I Expect From You

• Access: Temporary access to the systems we're connecting
• Communication: Timely responses during implementation
• Feedback: Tell me if something isn't working right
• Payment: On time, as agreed

Guarantees

I guarantee my work will function as promised. If an automation breaks due to my error within the first 30 days, I fix it free. After that, fixes are covered under monthly support or billed hourly.

ROI Promise: If I can't show you at least 5:1 ROI within 6 months, I'll refund the implementation cost. (Hasn't happened yet.)

Limitations

• I can't guarantee third-party services (like QuickBooks) won't change
• I'm not responsible for your data accuracy
• Automations require maintenance as your business evolves
• Results depend on you actually using what I build

Intellectual Property

You own all automations I build for your business. I retain the right to use general concepts and techniques for other clients (but never your specific data or business information).

Termination

Either of us can end our working relationship:

• During implementation: You pay for work completed
• Monthly support: 30 days notice to cancel
• Your automations keep working - they're yours

Dispute Resolution

If we have a disagreement, we talk it out like adults. If that doesn't work, we use mediation in Connecticut. Going to court is the last resort for both of us.

The Legal Stuff

This agreement is governed by Connecticut law. These terms constitute our entire agreement and supersede any prior discussions. Any modifications must be in writing.

Contact Me

Questions about these terms? Let's talk:

• Email: tom@ctbusinessautomations.com
• Phone: (203) 200-0327