Last updated August 2026
This page covers how I work. Anything we actually agree to goes in a written quote before the work starts, and that quote wins if the two ever disagree.
The walkthrough is billed up front and credited in full against a build if you go ahead. Builds are quoted flat before any work begins. The number in the quote is the number you pay — if the job turns out bigger than I estimated, that's my problem, not a change order.
If the scope genuinely changes because you ask for something new, I'll quote that separately and you can say no.
You own everything I build for you: the workflows, the configuration, the accounts, the data. If we stop working together, it stays yours and I hand over access. I don't hold anything hostage and I don't build on platforms that would let me.
Monthly support is optional and month to month. Cancel whenever, no notice period, no cancellation fee. Your systems keep running — you just stop paying me to watch them.
I build on third-party services — email providers, payment processors, scheduling tools. When one of those changes or goes down, I'll fix what I can as fast as I can, but I can't guarantee their uptime.
I also can't promise a specific result. Anyone quoting you a guaranteed percentage is guessing. What I'll commit to is that the systems do what the quote says they'll do.
Tell me. Call, don't email a complaint into the void. Most problems are twenty minutes of work if I hear about them early.
These terms are governed by the laws of the State of Connecticut.